A New Year of Service: AmeriCorps 2017-2018
Written by Rebecca Wolfe and Samuel Massion, WithinReach AmeriCorps Outreach & Enrollment Specialists
There are eight new members of the WithinReach AmeriCorps team. We all have different stories and different histories that we bring with us into this year of service. Each of us has a particular sense of self that is now situated within the context of this place—this organization, this city, this country, this world. This year will be a year full of opportunities; a year to expand our knowledge, grow as individuals, and serve our community. WithinReach is an organization with more than 6000 resources available to the people of Washington, specializing in food access, healthcare access, immunizations, transportation, and child development. So, as the new kids on the block, we have a lot to learn. We’re here, though, and we’re really excited about it.
In our training these last few weeks we have talked a lot about the “social determinants of health”—those non-biological, non-genetic factors that affect our health. This includes things like the quality and consistency of our food, our access to medical care, whether and how we are employed, and our level of education. Recent studies have shown that a person’s zip code is as predictive of health outcomes as is their genetic code. We can’t change our genetics, but we can make healthy food and quality healthcare more accessible. One simple interaction—a conversation, an application, or a resource that informs our community and facilitates access to social services—can turn a “determinant” of health into an “influence.” We can provide a bridge to the services that can help mitigate a particular point of stress—preventing unsurmountable healthcare costs, providing travel from point A to point B, or putting dinner on the table that night. These small shifts can make a big impact, changing circumstances for the better and offering hope for a healthier future.
The AmeriCorps team members are some of the first at WithinReach to start our training with our organization’s new client intake system, called REACH. REACH is a screening tool developed by Health Leads for hospital settings, with WithinReach acting as the program’s first non-clinical setting. Using this in conjunction with our iPad technology offers us the tools to identify multiple needs, analyze trends in our area, and to address issues as needed. Now, with the new technology, we have the means to provide in depth follow ups for better client care coordination. REACH fosters a holistic approach to helping clients, leading us in a conversation that makes sure both participants are acting as and being seen as full and whole humans.
This human experience is something that all of us are excited about. We are already improving our social skills, learning new patterns of communication. We are learning not to assume things about our clients, allowing them agency and self-determination as they tell us their story. We are learning to meet people where they are at—physically, mentally, emotionally, and socially. We are learning to listen, seeking first to understand. We are learning to ask questions, to rely on each other, and to grow together in this process. We are learning to take on the attributes of our organizational mission—to be friendly, informed, and responsive. This collaborative experience has already been enriching and rewarding, and we are grateful for it.
Each of us are planning to pursue a different area of health and social service after our year here. We know that the people we meet and the things that we learn will inform each of our journeys moving forward. And we all look forward to continuing to learn more from the people we work with, both in and out of our office.
We know that there is much to be done in this field of work. We know that we cannot help everyone or solve everything, and sometimes that feels overwhelming. We know that we can’t change the world by helping one person, but we can help change something in that person’s world. We can make a difference for the person sitting in front of us. That matters, and we are excited about it.
If you or someone you know is interested in assistance from WithinReach or would like to look for resources in person with one of our AmeriCorps Outreach and Enrollment Specialists, call our Family Health Hotline today at 1 (800) 322-2588